Sheryl Fried Kline, Ph.D. CHE
Sheryl Kline teaches courses in hotel management, human resources management and organization and behavior. She has been recognized as an innovative teacher and is the recipient of numerous teaching awards. Dr. Kline is an active member of industry and academic associations and has served in a variety of leadership positions including on the boards of the International Council of Hotel, Restaurant, and Institutional Education and the American Hotel and Lodging Association. Prior to joining academia she had a successful career in the hotel and casino hotel industry where she held management positions in casino hotels in Atlantic City, NJ and Las Vegas NV.
Selected Awards and Honors
McCool Breakthrough Award recognizes a noteworthy innovation and a new approach in the field of hospitality and tourism education.
Mary L. Mathews Award for excellence in undergraduate teaching is given by the College of Consumer and Family Sciences at Purdue University
Kline, S. F., Adler, H., Ghiselli, R. & Huang, S. (2008) General managers in mid scale hotels: Are they Plateaued? Florida International University (FIU) Hospitality Review. 26 (1), 21-31
Hsieh, Y. C., Kline, S. F. & Pearson, T. E., (2008) Lodging managers, perception of work and personal life: Balanced or imbalanced? International Journal of Hospitality and Tourism Administration. 9 (1) 18-35.
Kline, S. F. & Harris, K. (2008) ROI is MIA: Why are hoteliers failing to demand the ROI of training. International Journal of Contemporary Hospitality Management. 20 (1), 45-59.
Dickerson, J. P. & Kline, S. F., (2008) The early career impact of the co-op commitment in hospitality curricula. Journal of Teaching in Travel and Tourism. 8 (1) 3-22.
Frash, Jr. R., Kline, S.F., Almanza B., & Antun, J., (2008) Support for a Multi-Level Evaluation Framework in Hospitality Training. Journal of Human Resources in Hospitality and Tourism, 7(2) 197-219.
Kline, S. F., & Hsieh, Y. C. (2007). Wage differentials in the lodging industry: A Case study. Journal of Human Resources in Hospitality and Tourism. 6 (1) 69-84.
Torres, E. & Kline, S. F. (2006). From customer satisfaction to delight: A model for the hotel industry. International Journal of Contemporary Hospitality Management. 1 ( 4), 290-301.
Beldona, S., Brewer, P. & Kline, S. F., (2005) Centralized information systems in the lodging industry: Implications for knowledge management. Information Technology in Hospitality (Formerly The International Journal of Hospitality Information Technology Information Technology in Hospitality) 4 (2), 49-61.
Gregory, S., Kline, S. F. & Breiter, D. (2005). Group sales and marketing in convention hotels: Internet and web usage. Journal of Travel and Tourism Marketing. 18 (1), 67-76.
Kline, S. F., Frash, R. & Stahura, J. (2004). Empowering individual effort in cooperative learning. Journal of Hospitality and Tourism Education, 16 (4), 35-43.
Kline, S. F., Morrison, A. M. & St. John, A. R. (2004). US bed & breakfast websites: A modified balanced scorecard approach. Journal of Travel and Tourism Marketing, 17 (2/3), 253- 267.
Breiter, D., Vannucci, C., Kline, S. F. & Gregory, S. (2004). The attrition condition: What hotel sales people need to know? Cornell Hotel and Restaurant Administration Quarterly 45 (2) 158-169.
Frash, R., Kline, S. F. & Stahura, J. (2004). Mitigating social loafing in team based learning. Journal of Teaching in Travel and Tourism (4) 1, 57-77.
Beldona, S., Kline, S F., & Morrison, A. M. (2004). Utilitarian value in the Internet: Differences between broadband & narrowband users, Journal of Travel and Tourism Marketing, 17 (2/3), 63-77.
Hsieh, Y. C. & Kline, S. F. (2003). The impacts of music on room attendants’ work performance. International Journal of Hospitality and Tourism Administration, 4 (3), 81-92.
Selected Grants and Projects
Garno and Addis Insurance Company/ Development of a crisis management assessment tool for hotel properties
Assessment of learning outcomes for Web based employee-training programs
American Hotel and Lodging Association (AH&LA) Research Foundation / Analysis and Assessment of Hotel Quality Inspection Processes
American Hotel and Lodging Association (AH&LA) Research Foundation and the U.S. Environmental Protection Agency (EPA)/ Water conservation in small hotels
Hotel feasibility studies