Catherine M. Gustafson, Ph.D., CCM, CHE
Associate Professor
School of Hotel, Restaurant and Tourism Management
College of Hospitality, Sport and Retail Management
Education
Ph.D., University of South Carolina; Columbia, SC, 1999
M.S., University of South Carolina; Columbia, SC, 1992
B.S., Virginia Polytechnic Institute and State University; Blacksburg, VA, 1980
Hospitality Industry Professional Certifications
CCM, Certified Club Manager, CMAA, 1995; Recertified, 2004; Honors Society 2005
CHE, Certified Hospitality Educator, Educational Institute of AH & LA, 2001
Research Interests
Private clubs and resorts
Training and professional development
Service excellence
Food and beverage trends
Retention of members/customers
Employee engagement, including supervisory level
Awards and Honors
Researcher of the Year Award, College of Hospitality, Retail, and Sport Management; University of South Carolina
Harry E. Varney Distinguished Teacher of the Year, College of Applied Professional Sciences; University of South Carolina
One Who has Made a Difference (in a senior’s life), Office of Student Affairs; University of South Carolina
Two Thumbs Up Award, Office of Student Disability Services; University of South Carolina
HRSM Professor of the Year Award, College of Business Administration’s honor student organization—Delta Sigma Pi; University of South Carolina
Certificate of Appreciation, Hospitality Association of South Carolina
Certificate of Appreciation, American Culinary Federation, Midlands Chapter
Excellence in Teaching, Mortar Board; University of South Carolina
Outstanding Young Women of America
CEO Award of Excellence, Marriott Corporation
Superior Program: Quality and Consistency, Saga/Marriott Corporation
Biography
Catherine M. Gustafson is an Associate Professor in the School of Hotel, Restaurant, and Tourism Management at the University of South Carolina in Columbia, SC. She earned her Ph.D. in Higher Education Administration, Educational Leadership and Policy from USC’s College of Education. Dr. Gustafson’s educational background includes an M.S. in Hotel, Restaurant, and Tourism Administration from the University of South Carolina and a B.S. in Human Nutrition and Foods, with a Specialization in Dietetics, from Virginia Polytechnic Institute and State University. She is also a Certified Hospitality Educator with the American Hotel and Lodging Association and a Certified Club Manager with the Club Managers Association of America.
Dr. Gustafson has over 17 years of experience in hospitality management, including over 8 years as the General Manager of a private city club. In 1995 she altered her career path entering higher education. Dr. Gustafson maintains strong industry relations to facilitate teaching realistic and cutting edge concepts to students, including the professional development of managers. She is an active researcher and writer with 13 books, 10 book chapters, 8 instructor/student/training manuals, 36 refereed publications and over 60 industry publications. Her teaching and research expertise lies in the areas of private clubs and resorts, training and professional development, service excellence, food and beverage trends, and employee engagement. Dr. Gustafson is a member of the Club Managers Association of America, the American Society for Training and Development, the National Restaurant Association, the American Hotel and Lodging Association, and the International Council on Hotel, Restaurant and Institutional Education.
Publication
Gustafson, C. M. and Ninemeier, J. D. (2007). Club food and beverage operations. In J. Perdue (Ed.), Contemporary club management, 2nd edition (pp. 338-389). Lansing, MI: Educational Institute of American Hotel and Lodging Association.
Gustafson, C. M. & Cannon, D. F. (2007). Training and professional development in clubs. In J. Perdue (Ed.), Contemporary club management, 2nd edition (pp. 278-313). Lansing, MI: Educational Institute of the American Hotel and Lodging Association.
Gustafson, C. M. (2006). Club Operations and Performance Review. Alexandria, VA: Club Managers Association of America.
Ferreira, R. R. & Gustafson, C. M. (2006). Declining memberships during an economic downturn in U. S. private clubs. International Journal of Hospitality and Tourism Administration, 7 (2/3), 51-66.
Ferreira, R. R. & Gustafson, C. M. (2006). Select performance differences in equity and non-equity membership structures within private clubs. International Journal of Hospitality and Tourism Administration, 7 (2/3), 63-79.
Partlow, C. G. & Gustafson, C. M. (2005). A comparison of strategic planning practices and environmental factors impacting country clubs and city clubs. Journal of Hospitality Management Practice, 7(1), 181-195.
Antun, J. A. & Gustafson, C. M. (2005). Menu analysis: Design, merchandising, and pricing strategies used by successful restaurants and private clubs. Journal of Nutrition in Recipe and Menu Development, 3 (3/4), 81-102.
Gustafson, C. M., Love, C. & Montgomery, R. J. (2005). Expanding the foodservice curriculum: Who has added fine dining to the menu? Journal of Culinary Science and Technology, 4 (1), 53-68.
Antun, J. A. & Gustafson, C. M. (2005). Menu success: A menu analysis of awarded fine dining restaurants and private clubs. Journal of Culinary Science and Technology, 4 (4), 51-66.
Gustafson, C.M. & Partlow, C.G. (2003). Environmental forecasting in American city clubs: An exploratory study using four case studies, International Journal of Hospitality and Tourism Administration, 4(3), 1-22.
Cannon, D. F. & Gustafson, C. M. (2002). Training and development for the hospitality industry. Lansing, MI: Educational Institute of the American Hotel and Lodging Association.
Gustafson, C. M. (2002). Employee turnover: A study of private clubs in the USA. International Journal of Contemporary Hospitality Management, 14 (3), 106-113.
Gustafson, C. M. & Redman, B. M. (2002). Meeting the need for consistent training in clubs worldwide. Praxis: The Journal of Applied Hospitality Management, 5 (1), 28-41.
Gustafson, C.M. & Partlow, C.G. (2002). Environmental forecasting and strategic planning practices in private country clubs: An exploratory study, International Journal of Hospitality and Tourism Administration, 3(4), 61-76.
Gustafson, C. M. & Redman, B. M. (2001). Manager in Development. Alexandria, VA: Club Managers Association of America.
Gustafson, C. M. (2001). Staffing solutions: Addressing employee turnover in private clubs. Club Management, 80 (3), 128-138.
Gustafson, C. M. & Johnson, E. (1999). Making a case for case studies. Praxis: The Journal of Applied Hospitality Management, 2 (1), 112-121.
Gustafson, C. M., Schulz, W. A. & Kuebler, K. D. (1999). Case study: Explosion in the kitchen. Praxis: The Journal of Applied Hospitality Management, 2 (1), 122-129.
Johnson, E. & Gustafson, C. M. (1999, June). Lessons well learned. Lodging. 33.
Gustafson, C. M. & Partlow, C. G. (1998). Specialization in the hospitality curriculum: A club management model. Journal of Hospitality and Tourism Education, 10 (2), 31-36.
Gustafson, C. M. (1998, January/February). Club foundation faculty intern shares experiences. Club Management, 77 (1), O-3.
Professional Affiliations
Club Managers Association of America
American Society for Training and Development
National Restaurant Association
American Hotel and Lodging Association
International Council on Hotel, Restaurant and Institutional Education
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