Charles G. Partlow, Ph.D.

Education
Ph.D., Kansas State University, Manhattan, KS, 1987.
M.S., University of Southern Mississippi, Hattiesburg, MS, 1981.
B.S., Mississippi State University, Starkville, MS, 1979.

Research Interests
Strategy and Management Practices Within the Hospitality Industry
Human Resource Issues Related to Quality Management

Awards and Honors

• Ten service awards from USC Honors College, Office of Student Disability Services, and Division of Student Life
• Five service awards from the Educational Institute of the American Hotel and Lodging Association, Educational Foundation of the National Restaurant Association, Hospitality Information Technology Association, and Hospitality Finance and Technology Professionals
• Presidential Lecturer Award, Kansas State University

Biography
Dr. Charles G. Partlow has over 25 years of experience in hospitality management, consulting, and education. He came to USC as Director of Graduate Studies in 1990 and served two consecutive terms as chair of the School of Hotel, Restaurant, and Tourism Management (HRTM) from 2004–2010. During that time he was instrumental in developing HRTM’s Master of International Hospitality and Tourism Management and the Ph.D. in Hospitality Management degree programs. He was responsible for raising over $3 million in donations, gifts, endowments, scholarships, and grants.

Dr. Partlow is an active researcher and writer with over 70 article publications. He served three consecutive terms as executive co-editor of the Journal of Hospitality & Tourism Education, which won the prestigious Gold Leaf Award in 2002. He also spent 10 years as consultant to Burgundy Group, Inc., a firm specializing in management education technologies for the hotel industry and hospitality education. Dr. Partlow is a member of the National Restaurant Association, the American Hotel and Lodging Association and the International Council on Hotel, Restaurant and Institutional Education and serves on numerous committees and special interest groups.

Selected Publications
Bender, B., Partlow, C., & Roth, M. (2008). An examination of strategic drivers impacting U.S. multinational lodging corporations. Journal of International Hospitality and Tourism Administration. 9(3), 219-243.

Partlow, C. G., & Gustafson, C.M. (2005).  A comparison of strategic planning practices and environmental factors impacting country clubs and city clubs. Journal of Hospitality Management Practice, 7(1), 181-195..

Gustafson, C.M. & Partlow, C. G. (2003).  Environmental forecasting in American city clubs:  An exploratory study using four case studies, International Journal of Hospitality and Tourism Administration, 4(3), 1-22.

Gustafson, C.M. & Partlow, C. G. (2002).  Environmental forecasting and strategic planning practices in private country clubs:  An exploratory study, International Journal of Hospitality and Tourism Administration, 3(4), 61-76.

Partlow, C. G.  (2002).  The Malcolm Baldrige National Quality Award and The Ritz-Carlton, in Managing for quality in the hospitality industry (2nd Ed.), Educational Institute of the American Hotel and Lodging Association:  East  Lansing, MI.

Kretz, D.R. & Partlow, C. G. (2001).  Student perceptions of the on-site foodservice industry as a career choice, Journal of Hospitality & Tourism Education, 13(1), 30-33.

Ayres, K.M. & Partlow, C. G. (1999).  Application of telemarketing in university foodservices.  Journal of Restaurant & Foodservice Marketing, 3(2), 37-47.

Morse, S.C. & Partlow, C. G. (1999).  Assessing the demand for hospitality graduates in your state:  Implications for enhancing program resources.  Journal of Hospitality & Tourism Education, 11(4), 35--39.

Partlow, C. G. (1996).  Human resource practices of TQM hotels.  Cornell Hotel and Restaurant Administration Quarterly, 37(5), 67-77.

Partlow, C. G., & Wencel, F.E. (1994).  Application of total quality management in contract foodservice.  Journal of College and University Foodservice, 2(2), 3-14.

Partlow, C. G., & Strick, S.K. (1993). Intergenerational contact in the hospitality workplace.  Hospitality and Tourism Research Journal, 4(1), 75-87.

Partlow, C. G., (1993).  How Ritz-Carlton applies "TQM."  Cornell Hotel and Restaurant Administration Quarterly, 34(4), 16-24.

Partlow, C. G., & Gregoire, M.B. (1993).  Graduates' assessment of quality in graduate hospitality education.  Hospitality & Tourism Education, 5(3), 53-56.

Partlow, C. G., & Gregoire, M.B. (1993).  Activities of hospitality management program administrators.  Hospitality Research Journal, 16(3), 17-26.

Nettles, M.F., Gregoire, M.B., & Partlow, C. G. (1993).  Relevance of competencies to graduate education and experience in foodservice management.  Journal of the American Dietetic Association, 93, 877-880.

Barrows, C.B., Partlow, C. G., & Montgomery, R.J. (1993).  Students' perception of careers in club management.  Hospitality & Tourism Education, 5(4), 17-20.

Partlow, C. G. (1990).  Graduate education in hospitality management: Implications for curriculum development.  Hospitality Research Journal, 14(1), 23-33.

Nettles, M.F. & Partlow, C. G. (1990).  Comparison of job characteristics and motivating potential of jobs in school food service operations. School Food Service Research Review, 14(2), 108-113.

Partlow, C. G., Spears, M.C., & Oaklief, C.R. (1989).  Non-economic and economic benefits of continuing education for dietitians.  Journal of the American Dietetic Association, 89(9), 1321-1324.

Partlow, C. G., Hearne, S.A., & MacLaurin, D.J. (1988).  A "critical" look at student self-evaluation.  Hospitality Education and Research Journal, 12(2), 47-54.

Professional Affiliations
National Restaurant Association
American Hotel and Lodging Association
International Council on Hotel, Restaurant and Institutional Education